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Privacy Policy

Last updated: October 2025

1. Introduction

MECHCOOL ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our services in Darwin, Northern Territory, Australia.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, phone number, email address
  • Service details: your address, type of AC unit, description of the service required
  • Communication records: enquiries submitted via our contact form or correspondence with our team
  • Website usage data: general analytics data (via standard web analytics tools) such as pages visited and browser type

We only collect information that is necessary for providing our services or responding to your enquiries.

3. How We Use Your Information

We use your personal information to:

  • Respond to your service enquiries and quotes
  • Book and manage service appointments
  • Contact you regarding your booking or service
  • Improve our website and services
  • Comply with legal obligations

We do not use your information for unsolicited marketing without your consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only where required by law, or with service providers who assist us in delivering our services (such as scheduling or communication tools), subject to appropriate confidentiality obligations.

5. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your information is stored securely and accessed only by authorised personnel on a need-to-know basis.

6. Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us at info@mechcool.com.au.

7. Cookies

Our website may use standard cookies to improve user experience and gather general analytics. You can adjust your browser settings to refuse cookies, though this may affect some website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. We encourage you to check this page periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: